Professional Services

WIT has many years of experience performing high-quality technical support for worldwide leading products. Our professional service team possesses strong technical skill, knowledge, experience, and certifications from accredited institutions. We provide a suite of professional service offers that includes System Design, Equipment Supply, Technical Support, System Integration, Solution Training, and Maintenance Support. As a full life cycle service provider, we will help you implement, integrate, transition, manage and continually improve the solution.WIT is committed to the highest standards of full range services and supports.

Consultancy Services

Consultancy Services

WIT’s Consulting Services add value to your business by providing strategy and architecture design consultancy to help plan,innovate, and improve your IT and business solutions.We advise you on ways to best optimize technology and services to transform your ICT environment and achieve higher levels of innovation. We help you develop a strategic roadmap that aligns your IT strategy and investments to your business priorities. We work with you to design a complete solution that integrates new technologies with the legacy environment. During the transformation, we identify the required changes to your infrastructure to ensure the desired return on investment and business outcomes.

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System Implementation and Project Management

WIT‘s Implementation Services ensure that your system is fully implemented with consistent quality and professional project planning throughout Thailand. This implementation services incorporate a carefully planned approach, tailored to meet each customer’s requirements.In a comprehensively managed turnkey project, project management is a key to a smooth implementation process, typically comprising a project kick-off meeting, site preparation, hardware and software installation and integration, and testing and commissioning. The project manager works closely with customers on each project phase, attaining efficient service delivery through supervising network installation and integration, and coordination project schedules and activities with the customer’s staff and other subcontractors. To keep customers updated, project status meetings are scheduled periodically.

Training-services-Portfolio

Training Services

We gather resources from our principals and business partners to provide high qualified installation and maintenance services. This includes pre and post installation services such as site preparation, project management, system commissioning, technical support and basic operational training.

WIT offers comprehensive trainings to give you the knowledge you need to operate your network effectively and accelerate your return on investment (ROI) by minimizing the learning curve necessary to make the most of our award-winning suite of products and services. Our classes range from product/solution training, operation/administration training, training, user training, to technology update session. Our comprehensive training options are targeted to meet your specific business requirements with delivery available through a variety of formats including classroom instruction, hands-on labs,workshop, online training or onsite at your location.

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Maintenance Services

WIT’s maintenance services are designed to offer support contract that minimizes the risk of downtime, improve network performance, and provide you with peace of mind. Our services include a range of more proactive and preventative-based service offerings designed to enable customers to build on and enhance the services for preventative, corrective, and expansion requirements.We resolve incidents quickly and within an agreed timeframe.Our SLAs continually motivate us to resolve issues speedily. Service levels are flexible, giving you the choice to choose an SLA that meets your specific business requirements.

  • On Call: we provide specialist, telephonic support for issues for customers who only require remote support.
  • On Site Service: corrective and preventative maintenance services offer an ultimate responsiveness to incidents at your site location. The frequency of preventative maintenance and the SLA of corrective maintenance are tailored to meet your required service standard.
  • Spare Parts to site: we dispatch replacement parts to meet agreed service levels to ensure smooth operation of your system

Per Case Billing: Per event billing options for those customers who only occasionally require support – by either an hourly rate or at a fixed price per incident.